Frequently Asked Questions

We know that every treasure comes with a story- and sometimes, a few questions too! To make your experience with Treasures & Riches as seamless as possible, we’ve gathered answers to some of the most common questions. If you don’t find what you’re looking for, don’t hesitate to reach out - we’re always happy to help!

Truly Cherished

Celebrate Life’s Most Treasured Moments

At Treasures & Riches, we create meaningful gifts designed to celebrate life’s most treasured moments. Whether you're honouring someone special or choosing something to treasure for yourself.

Each piece is made to carry love, mark a memory, and remind the wearer they are truly cherished.

Speak from the Heart

Personalised Jewellery + Fine Goods

From personalised jewellery to thoughtful goods, every item is crafted with care, meant to comfort in the storms, honour the milestones, and bring light to the everyday.

We believe gifts should speak from the heart. Whether you’re marking a moment, sending love, or offering encouragement, these pieces are made to be felt and remembered.

With Love

Made with Love. Designed to be Treasured.

Because life is made up of moments, and we believe those moments deserve something truly meaningful.

Hi, I’m so glad you’re here ❤️

A Note from the Founder

I started Treasures & Riches with a simple but beautiful belief: that life is full of rich, meaningful moments, both joyful and challenging, and that the right gift can help someone feel seen, loved, and valued right where they are.

Whether it’s a piece of jewellery etched with love, a message card shared with someone special, or a keepsake you choose for yourself to hold close during a meaningful season, every piece is created with care, and with heart.

Because even in life’s storms, you are wonderfully made, and deeply treasured. And that deserves to be celebrated.

With love, Sally
Founder of Treasures & Riches

Jewelry Materials and Care Advice

All our jewelry products are made from 316L Surgical Grade Stainless Steel. Gold and Rose Gold are plated with 18K gold.

Allergies

316L stainless steel is low reaction, for peace of mind, if your are sensitive pick a product that's finished with 18K Gold, as these don't react.

Care Advice

It's fine to get our jewelry wet. Wear it in the shower or while swimming, just make sure to dry it afterward. If the item becomes dirty or tarnishes in some way, clean it using plain soap and water - drying with a soft cloth. Before storing the item, make sure it's fully dry and is not stored in a moist environment. When storing, avoid storing it mixed amongst other jewelry, as the tarnish on those pieces may spread and damage the item. While wearing, avoid exposure to chemicals (including cleaning agents), and avoid wearing in environments where the item may be knocked.

Refund Policies

No Returns
Due to the personalized nature of our products, we do not accept returns. 

While we have a no-refunds policy, we prioritize your satisfaction. If you have concerns, we are eager to work with you to find a resolution.

Quality Assurance 
If there's an error on our part (wrong product color, scratched product, misengraved details, incorrect names, or any discrepancy with your order), we will remake and reship the product at no additional cost to you. We do not offer refunds but are committed to resolving issues swiftly, satisfactorily, and reasonably. 

‍Errors
If the issue is not from our end (e.g., wrong engraving info, incorrect shipping address), Treasure & Riches are not responsible for reproducing the order at our cost.

‍Contact us if you have any questions or concerns

Production/Fullfillment + Shipping

Each item is handcrafted just for you, so please allow 2-5 business days before shipping.

Once shipped, you can expect your delivery within:
USA: 2-5 Business Days
Canada: 5-10 Business Days
UK: 3-6 Business Days
EU: 1-10 Business Days
Australia & New Zealand: 10-15 Business Days
Rest of the World: 10-15 Business Days

Have another question not covered here? Please contact us and we will get back to you asap, thank you.

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